Mission Statement

MAF Collection Services will be recognized as a premier debt collection agency, known for well-trained, professional staff that meets only the highest ethical standards of the industry.  Our team members are committed to personalized service and client satisfaction.  By focusing on a results oriented approach, supported by technology, continuous improvement methodologies and customized training we will achieve exemplary performance for our clients, our employees and our organization.

Our Mission is supported through the following objectives.

• Client Satisfaction: We will identify the client needs, set clear targets and measure our achievement against these expectations.
   
• Employee Excellence: We will provide a system that supports employee excellence so that their work is performed to the highest professional and ethical standard.  All employees will be supported with appropriate resources, communication systems, and training in their responsibilities and industry requirements.
   
• Cost effectiveness: Our client orientation means that we should concentrate resources on the achievement of their expectations. The focus of our continuous improvement program will be to eliminate cost that does not add to client value or toward meeting our internal business objectives.
   
• Profitability: We will set meaningful, realistic goals and establish methods to measure our profitability because of its necessity to meet business objectives and future client expectations.
   
• External Compliance: We will identify and comply with regulatory and client requirements and routinely evaluate our adherence.
   
• Internal Compliance: We will conform to our internal compliance requirements as described in our Company Management Policy.